Oneday is totally committed to its founders. We will always work with you individually to ensure that you get what you need from the programme, that you are matched to a great squad, and are getting maximum benefit from your mentor.
The one month ‘cooling off’ period
All founders are entitled to a full refund within the first full month of theprogrammestarting. The ‘cooling off’ period starts from the Monday of the week of your first squad meeting.
What if I want a refund after the end of the ‘cooling off’ period?
If you want to leave the programme at another point during the 18 months, then please contact the Customer Experience team (through the ‘Help’ widget in the bottom right-hand-side of the Oneday platform). Once you have spoken to a member of the team, you will receive a refund on all remaining tuition owed up to and including the month you make the request. So if you are in month 12 when you make a request, you will be refunded for the 6 remaining months, in addition to month 12 (this would be 7/18ths of your full tuition).
What if I am on a monthly plan?
Founders paying monthly, will continue to pay at the same installment rate until they have paid up to the final full month they spent on theprogramme. So if you are in the middle of month 12 when you make a request, you will continue to make installments to cover 11/18ths of your full tuition.